Bear Woods Customer Resource Center

We accept orders Online (Most Secure), by phone, by fax, or if you have an account with us, by email.  We accept Visa/MasterCard/American Express/Diners Club and Discover.  We also accept payment by e-transfer and wire transfer and cheque (contact us to set up an account).
Contact us and we can discuss payment on account options for businesses, schools, and other institutions.

Not everyone will be accepted, but we will happily discuss it. For Schools - we'll take a Purchase Order anytime by Fax or Email.

Online Orders can use PayPal Credit.  Click here to learn more about PayPal Credit.

Many products have quantity discounts - buy more, save more!

A) Note the "Per 100 or Per 25 or Per 1000 or Each" comments you see in the name of the product and below the grid that displays pricing info.

B) If the item says "Per 100" then Quantity of 1 means you get 100 pieces of the item.

C) Need a quantity we don't advertise? Call us or email us and we will see if we can help.

Canadian Shoppers visit woodparts.ca for the same products and product numbers (You will have to rebuild your shopping cart).  Outside North America,From your shopping cart, you can select your country to ship to, enter your postal code, and then you will see shipping options for the items you have added to your cart.  Customers outside of North America are fully responsible for import fees, duties, and customs fees.

We want you to be fully satisfied with your purchase. If for any reason you're not completely happy with your order, we are here to help.

Return Period:
You may return most new, unopened items within 30 days of delivery for a full refund or exchange.

Please ensure the product is in its original condition, including all packaging.

Conditions for Returns:

• Items must be unused and in the same condition as when received.
• All original packaging must be intact.
• The item must be returned within 30 days from the delivery date.

Non-Returnable Items:
Some items cannot be returned, including but not limited to:

• Special Order Dowels & Plugs
• Closeout / Clearance Products
  
• Plans / Books

Return Process:
To initiate a return:

1. Contact us at service@bearwood.com within 30 days of receiving your order.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return request is approved, we will provide return instructions.

Return Shipping:

• You will be responsible for return shipping costs unless the item is defective, damaged, or we made an error with your order.
• If your return is due to a defect or an error on our part, we will cover the return shipping costs.

Refunds and Exchanges:

• Upon receipt of your returned item, we will process your refund to your original payment method or issue an exchange, depending on your preference.
• Refunds will exclude any original shipping fees, and a restocking fee may apply to certain items (if applicable). Please review the product page for specific information.

Damaged or Defective Items:
If your item is damaged or defective upon arrival, please contact us within 30 days to initiate a return or exchange. We will work with you to resolve the issue promptly.

Exchanges:
If you would like to exchange your product for a different item, please contact us. Depending on availability, we can process an exchange for you.

Contact Information:
For return inquiries, please contact us at:
Email: Service@bearwood.com
Phone: 800-565-5066

Thank you for shopping with Bear Woods Supply Company!